We are sorry to hear that you are not satisfied with your product and want a refund or have a warranty claim.
We are reasonable people, if you have a warranty claim or want to return a product, please email us at email@example.com or call us at +91 9766386947 and we will provide a solution.
7 days easy returns policy subject to the following conditions:
-The product must be returned without any scratches or damage.
-Must be returned in its original packaging.
-Must not be a sale item. All products on sale are non-refundable.
-Must not be a custom engraved product. No returns or exchange for custom engraved products.
All products have to be returned by the customer to the following address: SmashBox Production, Dhole Patil Road, Near Kotak Mahindra Bank/Ruby Hall Pune -411001. All returns, exchange and warranty claims will be processed after examining the claim and approval from us.
If you receive a broken/damaged product, or if the wrong order was shipped to you, we offer a free replacement of the same model and colour, provided it is in stock. If the product is out of stock, we will offer store credit.
Refund process is subject to the following conditions:
-Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
-A shipping fee and cash on delivery fee may be charged for refunds which do not fall under manufacturing defects.
-Your refund will be processed within 7 working days of receiving your product. Refunds are credited to you bank account and may take upto 3 days to reflect in your account. A credit applied to your credit card or other methods of payment, may take an additional 7-10 days for the refund to reflect in your account.
-All sale items are non-refundable.
-All custom engraved products and non-refundable.
In case any refund/exchange claim is made after 7 days we reserve the right to grant partial refunds based on our discretion. To complete your return, we require a receipt or proof of purchase.
Refunds are only issued for products purchased directly from our website www.thebocollective.com. Returns and refund of products purchased from re-sellers of our products must be addressed to the re-seller.
No refund claims can be made based on the colour and texture of wood. The colour and texture of wood grain will vary from product to product. This is the characteristic of all natural products and it makes your product unique. The colour of the products may vary according to the calibration of your screen.
We reserve the right to offer/deny refunds/exchanges for reasons not specified here as we evaluate each claim on a case to case basis.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. We reserve the right to reject refund and exchange request for sale items.